All of us at Ram Products remain steadfast in helping our customers keep their operations up and running during this unprecedented time. Given how quickly the Coronavirus / COVID-19 situation is evolving, I wanted to provide an update on Ram Products’ operational response and our plans for continuing to service you, our customers.
First, the safety of our Customers and Team Members is our highest priority. We are following all CDC directives as well as all Federal, State, and Local health guidelines regarding social distancing and hygiene. We remain committed to deliver your critical MRO parts on-time and in a safe manner.
By providing hardware, safety, personal protection equipment and other MRO products, Ram Products is an “essential business” for customers, including transportation, hospitals, and emergency equipment manufacturers based on the Department of Homeland Security guidelines. Therefore, our Home Office Warehouse and Mobile Truck Warehouses are open and delivering the critical products you need to keep your business running.
Our Mobile Warehouses
Our Field Representatives will continue to provide bin service and the delivery of products to your location from our Mobile Warehouses, unless directed otherwise by you. If you need to change this level of service for any reason, please contact your local Ram Products Representative and they will be glad to adjust their service to your requirements.
Our Customer Support
For help with phone orders, you can contact your local Ram Representative or our Customer Support Team at 1-800-486-6674 and we can take your order. We are currently improving our website to make it easier to place on-line orders but if you would like assistance in setting up a web account, please call our Customer Support Team for assistance.
Our Supply Chain
To insure you have the products you need, you can rest assured our Supply Chain remains intact and our inventories remain strong both in our Home Office Warehouse and in our Mobile Warehouses. You can remain confident in our ability to deliver the critical parts you need during this difficult time.
Together, we will get through this. Please let us know how we can help you.