Frequently Asked Questions (FAQs)
Top Ram Products Frequently Asked Questions (FAQs)
How often will a Ram Products Field Service Representative come by to service my bins?
Typically, our Field Service Representatives service bins once a week, bi-weekly, or monthly depending on product usage. We will work with each customer to establish a specific day of the week that works best for you.
Do I have to pay for my Ram Products storage bins?
We are always happy to let our customers pay for their storage bins, but by signing a Service Agreement, we can offer free storage bins that can become yours at the end of the agreement. Just ask your Ram Products Representative for details.
Will the Ram Products truck carry everything I order?
We work hard to ensure our truck inventories carry the products our customers need on a weekly basis. Ram mobile warehouses currently deliver over 70% of the products our customers need for immediate delivery at the time of order, with the majority of products shipped within 24 hours.
What is Ram Product's return policy?
We have a 100% buyback guarantee on any products purchased from Ram Products. We make returns easy so you aren't stuck with unwanted inventory.
Ram Products Vendor Managed Inventory Service and Customer Support FAQs
Do I have to sign a Service Agreement?
No Service Agreement is required; however, you receive some amazing benefits if you do such as free storage bins, VMI service, and product training just to name a few.
Do I have to install and label my Ram Products storage bins?
You can if you want but we would prefer to handle all the details of your bin installation and organization as part of our Vendor Managed Inventory Service (VMI).
Does Ram Products charge for shipping and handling of backordered items?
We do not charge for shipping and handling of orders shipped standard freight out of our Fort Worth Distribution Center. However, if you need it airlifted to your shop in two hours, for example, there will be a charge for shipping and handling.
If I change from my current vendor to Ram Products for my shop supplies (which you should!), what do I do with my existing inventory?
We will be glad to reorganize your current storage bins and repurpose your existing inventory into new Ram Products storage bins; maybe even help you throw some of that old junk away if needed. After all, it’s a write-off!
Does Ram offer vending machines?
Of course! Industrial vending machines are a great way to know you’ll always have the right part, in the right place, at the right time with full transparency into your MRO usage.
Why should I register for online access to my account?
By having online access to your account, you can place orders, see your pricing, pay invoices, see your order history and much more. Let our Customer Support Team hook you up!
Why can’t I see pricing on the website?
Since we are a wholesale distributor and do not serve the retail market, your pricing is dependent on several factors, and most important is your monthly usage. Simply register for an online account and our Customer Support Team can get you set up with pricing based on your specific product mix and usage – all visible through the website.